1. The agreement
These terms apply when you use Rellova (the “Service”), provided by Rellova (“we”, “us”). By creating an account or using the Service you agree to them. If you use the Service for an organisation, you confirm you can agree on its behalf, and “you” includes that organisation.
2. The Service
Rellova lets you build forms, automations, approvals and related tools, share them with others, and run them. We keep improving the Service, which means features can change. We will tell you before we remove something important that you rely on.
3. Your account
- Give accurate details, and keep your sign-in secure. We recommend two-factor sign-in.
- You are responsible for what happens in your account and your workspaces.
- Workspace owners decide who joins and what role they have, and are responsible for their team’s use of the Service.
- Tell us straight away at RellovaSupport@gmail.com if you think your account has been misused.
4. Your content
You own what you put into Rellova: your forms, automations, branding and the answers you collect (“your content”). You give us permission to store, process and display your content only as needed to provide the Service to you, including sending it to the service providers listed in our Privacy Policy.
When you collect information from other people through Rellova, you are responsible for having the right to collect it, for telling them how it will be used, and for meeting privacy laws that apply to you.
5. Acceptable use
You must not use the Service to:
- break the law or anyone’s rights, or collect information without a lawful basis;
- send spam, or forms designed to trick people into giving passwords or payment details;
- upload or spread malware, or try to break into the Service or other accounts;
- overload the Service, for example by flooding webhooks or forms;
- collect health, financial or other sensitive information unless you are allowed to and protect it properly.
We may suspend content or accounts that break these rules, and will tell you why unless the law or safety prevents it.
6. AI features
Rellova AI suggests forms and automations. Suggestions can be wrong or incomplete: always review them before you use them. Nothing is applied or published until you choose to. Each plan includes a monthly number of AI credits.
7. Plans and payment
The Free plan costs nothing. Paid plans, with their prices and limits, are shown on our Pricing page. Prices are in Australian dollars and exclude GST. You will see the price before you subscribe, and we will never charge you for going over a limit without warning you first.
8. Availability and support
We work hard to keep Rellova running and your data safe, including regular backups, but we can’t promise the Service will always be available or free of errors. Live status is on our System status page. For help, contact RellovaSupport@gmail.com.
9. Ending your use
You can stop using the Service and ask us to close your account at any time. We may close accounts that seriously or repeatedly break these terms. After closure we delete your content as described in our Privacy Policy; ask us before closing if you need a copy of it.
10. Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law that can’t be excluded. Where the law allows, our liability for any failure is limited to supplying the Service again, or paying the cost of having it supplied again.
To the extent the law allows, we are not liable for indirect losses, such as lost profits or data, arising from your use of the Service.
11. Changes and general terms
We may update these terms. We will tell account owners by email about important changes before they take effect; continuing to use the Service afterwards means you accept them. These terms are governed by the laws in force in Australia. Questions: RellovaSupport@gmail.com.